Media Center

WABCO North America Enhances Aftermarket Offering Through Launch of Service Partner Program

Michigan CAT First to Receive WABCO Service Partner Certification

AUBURN HILLS, Michigan (USA), October 17, 2019 -  WABCO Holdings Inc. (NYSE: WBC), the leading global supplier of braking control systems and other advanced technologies that improve the safety, efficiency and connectivity of commercial vehicles, today announced it has launched the WABCO Service Partner (WSP) program in North America. Through this initiative, the company will certify vehicle service facilities that meet WABCO’s stringent technical and safety standards in the maintenance and repair of commercial vehicles. This launch represents an enhancement to the company’s aftermarket support offering, which was introduced at Heavy Duty Aftermarket Week (HDAW) earlier this year.

The WSP program creates a network of certified service facilities that have undergone specialized training by WABCO technical experts to attain extensive knowledge of the company’s products and services. Certified WSPs provide service, repair or replacement of WABCO’s suite of products for trucks, trailers, off-road equipment and other vehicles including buses and RVs. 

“To become a WABCO Service Partner, a facility must excel in all areas of training and safety standards and be a proven industry leader in the work they do,” said Abe Aon, Business Leader, North America Aftersales, Service and Support. “Customers can rest assured that if service is done by a WSP, it is done by a highly trained, WABCO-endorsed provider.”

 The WSP program’s goal is to increase uptime for its customers, getting them back on the road as quickly as possible, and providing peace of mind that the service was done by a certified facility. All WSPs have access to WABCO Customer Care Center and expedited warranty claims handling to provide customers with quick and reliable service.

 First WABCO Service Partner in North America

Michigan CAT, based in Novi, Michigan, is the first U.S.-based WSP in North America under this new program. 

Michigan CAT is a unit of the MacAllister Machinery Co. of Indianapolis. Both companies are Caterpillar Inc. dealers. Michigan CAT has operations in eight Michigan cities and specializes in selling and servicing construction, off-highway and agricultural equipment, used trucks and trailers and fleet management solutions.

“We are pleased to welcome Michigan CAT as our first WABCO Service Partner,” said Aon. “By combining their commitment to service with their in-depth knowledge of WABCO products and services, Michigan CAT ensures a first-rate customer experience and the relationship will be excellent for us for the long term.”

WABCO expects to soon finalize the certification of two additional service providers and has begun accepting applications for additional shops that meet WABCO’s requirements to join the growing network. The goal is to expand the program to include more than 100 new WSPs by the end of 2020. WABCO currently has over 3,100 WSPs globally, with the highest concentration in Europe. 

The WABCO and Michigan CAT teams celebrate the launch of the Service Partner program at Michigan CAT’s Novi facility.

The WABCO and Michigan CAT teams celebrate the launch of the Service Partner program at Michigan CAT’s Novi facility.         

Team member names and titles are listed from left to right: Abe Aon, Business Leader, North America Aftersales, Service & Support, WABCO; Michael Lampe, Service Partner Account Manager, WABCO; Ken Patrick, On-Highway Product Support Business Manager, Michigan CAT; Steve Almas, Product Support Sales Manager, Michigan CAT; Jeff Hess, General Parts Manager, Michigan CAT; Brian Schulz, Vice President of Product Support, Michigan CAT; Ken Anderson, Western Region Operations Director, Michigan CAT; Holly Allen, Aftermarket Marketing & Communication Manager, WABCO

About WABCO

WABCO (NYSE: WBC) is the leading global supplier of braking control systems and other advanced technologies that improve the safety, efficiency and connectivity of commercial vehicles. Originating from the Westinghouse Air Brake Company founded nearly 150 years ago, WABCO is powerfully “Mobilizing Vehicle Intelligence” to support the increasingly autonomous, connected and electric future of the commercial vehicle industry. WABCO continues to pioneer innovations to address key technology milestones in autonomous mobility and apply its extensive expertise to integrate the complex control and fail-safe systems required to efficiently and safely govern vehicle dynamics at every stage of a vehicle’s journey – on the highway, in the city and at the depot. Today, leading truck, bus and trailer brands worldwide rely on WABCO’s differentiating technologies. Powered by its vision for accident-free driving and greener transportation solutions, WABCO is also at the forefront of advanced fleet management systems and digital services that contribute to commercial fleet efficiency. In 2018, WABCO reported sales of over $3.8 billion and has more than 16,000 employees in 40 countries. For more information, visit www.wabco-auto.com.

WABCO North America Media Contact
Susan Fisher, +1 248 260 9354, susan.fisher@remove-this.wabco-auto.com

 


 

Media Contacts

WABCO Global
Nina Friedmann
Tel: +49-69 719 168 171
Email: wabco@remove-this.klenkhoursch.de

Subscribe to get WABCO press releases: Register for News

 
 
Share :